Refund policy
At Beautyka The Brand, we are committed to ensuring your satisfaction with every purchase. Should you receive the wrong products or find that the items you received are damaged or broken, we offer a convenient return policy to address your concerns.
Return Eligibility:
- Returns are accepted within 3 days of receiving your order.
- Only products that are incorrect, damaged, or broken are eligible for return.
- To initiate a return, please contact us at +961 76 666941 within the stipulated timeframe.
Return Process:
- Contact us via phone at +961 76 666941 within 3 days of receiving your order to report the issue.
- Provide details of the incorrect, damaged, or broken product, along with a clear photo for verification purposes.
- Our customer service team will assess your request and provide further instructions on the return process.
- Once your return request is approved, we will arrange for the collection of the incorrect, damaged, or broken product at our expense.
Please Note:
- Returns will only be accepted for products that are incorrect, damaged, or broken upon receipt.
- Products must be returned in their original packaging, unused, and in the same condition as received.
- Returns that do not meet these criteria may not be eligible for a refund or exchange.
We appreciate your understanding of our return policy, which is designed to ensure a smooth and hassle-free shopping experience for all our valued customers. If you have any questions or require further assistance, please don't hesitate to contact us.
Thank you for choosing Beautyka The Brand.